Recruitment Process

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Shoalhaven City Council has created the following recruitment procedure to ensure a high level of fairness and equity throughout our recruitment process. Listed below are the various stages of Council’s process.


Application Submission

In order for your application to be deemed ‘complete’, you will need to ensure you have successfully completed all mandatory fields in Council’s online recruitment system. Council cannot process incomplete applications.

Once you have submitted your completed application through the online recruitment system, you will receive an email confirming receipt.

After the closing date, Council will begin the process of shortlisting applicants for interview or skills testing. You will receive an email stating the outcome of your application, whether you are successful in progressing to the next stage, or not.

Tips & Hints:

  • Make sure you have a current resume and cover letter tailored to the position you are applying for. This is a mandatory field in the online recruitment system.
  • When addressing the criteria in the system, or through a cover letter, use examples to better illustrate how you meet the position’s criteria.


First Interview

If you are successful in attaining an invitation for interview, you will receive an email asking you to book yourself into one of the available interview times online.

Council employees a panel style interview, comprising up to 3 staff. This is to ensure a fair and equitable recruitment process is undertaken.

As a part of the interview process you may be experience the following:

  • Behavioural & situational questions. The questions are you asked will focus on the criteria and functional responsibilities of the position.
  • Develop and conduct a presentation on a specific topic or project related to the position you have applied for.

If you are unable to attend a face-to-face interview, Council recommends you book yourself into a timeslot that fits your schedule and contact the HR Team to arrange one of the following interviews:

  • Phone Interview
  • Online Interview via Skype

Due to the number of applications received, Council may not be able to re-schedule an interview if you are unable to attend the allotted time and date.

Tips & Hints:

  • The interview stage is the part of the recruitment process where Council gets to learn most about you. Be confident and honest.
  • Make sure you prepare for the interview by gathering previous experiences that relate to the specific requirements of the position.


Reference Checks

If you are being considered for a role, Council will request permission at the interview stage to contact your references.

Reference checks will be completed prior to any offer of employment being made. References checks are often completed for more than one applicant, and should not be understood as being an offer of employment.

Tips & Hints:

  • Ensure that you have more than one (1) reference available. Council will typically contact a minimum of two (2) references.
  • Ensure that your references are work related. Council reserves the right not accept a personal reference.
  • For Apprentices, Cadets and Trainees, Council will accept teachers, professors or lecturers.


Other Screening Checks

As a part of the recruitment process, Council may also require you to undergo:

  • National Criminal History Check
  • Citizen, Permanent Residency or Visa check to determine entitlement to work in Australia.
  • Education qualification check.

Only nominated positions will require applicants to undergo these types of checks.


Assessment Stage

You may be required to complete a variety of assessments as part of the recruitment process. These can include, but not limited to:

  • Skills/ competency Testing. Tests designed to test your technical ability on a range of position functions.
  • Psychometric testing. This can include personality testing.
  • Aptitude testing. These tests are designed to analyse your verbal, numeric and logical reasoning. 

Tips & Hints:

  • Make sure you take your time to carefully read the instructions given to you when completing the assessments.
  • Ensure you are honest about your answers.
  • Make sure you understand what the assessment is testing. This will better inform the answers you provide.


Pre-Employment Medical Assessment

All recruitments conducted by Council require a pre-employment medical assessment.

Pre-employment medical assessments will be completed prior to any offer of employment being made. Pre-employment medical assessments are often completed for more than one applicant, and should not be understood as being an offer of employment.

This check is completed at Council’s expense.


Employment Offer

If successful, you may be firstly offered the position verbally, and then written soon thereafter.


If you have any questions about the recruitment process, the Human Resource and Organisation Development Team are contactable via email at careers@shoalhaven.nsw.gov.au