A range of payment options are available, you may choose from:-

Pay online

Using our secure National Bank payment service you can now pay your RatesWater Accounts or Invoices and Payment Advices online by credit card using our secure payment gateway

You will need to refer to your notice to locate your reference number. Each type of account has a unique reference number and must be used to ensure your payment is allocated correctly.

  • Rates reference numbers start with a ‘5’ & each property has a unique number.
  • Water reference numbers start with a '6' & again each property has a unique number
  • Invoice reference numbers start with a '3'
  • Payment Advice reference numbers start with a '2'

The reference number is located at the top right hand corner of your notice. 

Please remember to check your reference number prior to making the payment.

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Pay in person

Visit Council's Nowra or Ulladulla office to pay your account by cash, cheque, debit or credit card.

Please note: Payment by credit card will incur:

  • a 0.5% surcharge on each payment
  • American Express & Diners Club Cards are not accepted

Council's cashiers hours are Monday to Friday:

Nowra office     9:15 am to 4:45 pm 
Ulladulla office   9:15 am to 4 pm

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Pay by B-Pay

To see if your financial institution has B-Pay, check here (new window) Payments can be made using BPAY either over the phone or the internet using your cheque or savings account through your banking institution.

You will need to refer to your notice to locate your reference number. Each type of account has a unique reference number and must be used to ensure your payment is allocated correctly.

  • Rates reference numbers start with a ‘5’ & each property has a unique number. 
  • Water reference numbers start with a '6' & again each property has a unique number
  • Invoice reference numbers start with a '3'
  • Payment Advice reference numbers start with a '2'

The reference number is located at the top right hand corner of your notice.

  • Councils Biller Code for rates, invoices or payment advice payments is 4366
  • Councils Biller Code for water payments is 858639

Please remember to check your reference number prior to making the payment. 

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Pay at Australia Post

You can make payments at any Australia Post Outlet if you present your account/invoice with the barcode intact.

Payments can be made by cash, cheque or EFTPOS

Please note: some options may not be available at all outlets or may apply fees. Please check with your Australia Post Outlet for details.

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Pay by direct debit

A Direct Debit Request form for Rates can be forwarded to you by request or download a  Rates Direct Debit Request Form (PDF 66kb), complete the application and return it to Council by email (as a PDF attachment), post, fax, or in person. If you want to Direct Debit your Water payments you will need to download a Water Direct Debit Form (PDF 250kb) or if you want to Direct Debit your Tax Invoice payments you will need to download a Debtors Direct Debit Form (PDF 260kb)and return as above. 

Each time a payment falls due, the amount will be automatically deducted from your nominated bank account. Please ensure you have sufficient funds in your account to cover the amount to be paid.

A Notice will be sent to you prior to the due date advising the Direct Debit will occur for the amount due.

If you wish to cancel your Direct Debit Agreement please inform Council in writing or download a Direct Debit Cancellation Form and submit by post, email or fax.

If you wish to change your Direct Debit details please inform Council in writing and submit by post,  email or fax.

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Pay by phone using a credit card

Phone 1300 651 934 and quote the reference number situated at the top right hand corner of your rate notice.

  • Rates reference numbers start with a ‘5’ & each property has a unique number.
  • Water reference numbers start with a '6' & again each property has a unique number
  • Invoice reference numbers start with a '3'
  • Payment Advice reference numbers start with a '2'
  • Select option '1' to make a Rate payment
  • Select option '2' to make a Water payment
  • Select option '3' to make a Invoice payment 
  • Select option '4' to make a Payment Advice payment 

Please note: When you use this option:

  • You will incur a 0.5% surcharge on each payment
  • American Express & Diners Club Cards are not accepted

Please remember to check your reference number prior to making the payment. 

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Mail your payment 

Post your cheque or money order to:

    Shoalhaven City Council 
    PO Box 42 
    Nowra NSW 2541

Be sure to include sufficient details to identify the bill being paid.

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Pay by Centrepay (available for Rate and Water payments only)

If you are a Centrelink customer and wish to use Centrepay to pay your Rates or Water, download the  Centrepay Deduction Form (new window) or collect one from your closest Centrelink office during business hours. You will need your Rates/Water assessment number to complete the form.

  • The Service Provider’s Centrepay Reference Number for RATES payments is 555-053-573 A 
  • The Service Provider’s Centrepay Reference Number for WATER payments is 555-071-469 B

Two separate forms must be completed if paying both Rates and Water through Centrepay.

Centrepay is a voluntary, free service to Centrelink customers. The money you specify is transferred from your Centrelink payments, pensions or allowances. You may choose to start, stop or change your deductions at any time by contacting Centrelink direct. 

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Contact Us

(02) 4429 3111
council@shoalhaven.nsw.gov.au
P.O. Box 42, Nowra NSW 2541 Australia
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