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Water and sewerage services
Proudly part of Shoalhaven City Council, Shoalhaven Water manages the collection, treatment and distribution of water in the Shoalhaven City. Shoalhaven Water is also responsible for the collection, treatment and disposal of wastewater (treated sewage) safely back into the environment.

Shoalhaven Water offers a range of useful information including the links below which take you to the  Shoalhaven Water website. Please note that all links open in a new window.

Effluent pumpout services

Effluent pumpout and septic tank information - includes effluent removal information and septic tank cleanout application

(Upon request an emergency service will be provided within 24 hours)

Office hours – 4429 3214
Weekends – 4443 4535

Your Home 

Below are some useful links to assist you in understanding your water account

  • Rebates and Offers - includes information on Pensioner Rebates and Rainwater Tank Rebates
  • General Information - includes information on water quality, your water meter, and sewerage related issues

Your Business

In this section you will find information relating to a range of useful resources for your business including:

  • Downsizing your Water Meter - includes information for business customers who may wish to downsize, disconnect or determine a nominal size of a water meter connection because of fire services or low water pressure flows

Building & Development

Whether you are planning a small home extension or a large residential or commercial development, water and sewer service experts are here to help

  • Building & Renovating - includes information on development applications, building over or near sewers, demolition information, and dial before you dig
  • Water & Sewer Connections - includes information relating to connections and disconnections, sewer diagrams, and fire services
  • Plans & Specifications - includes Development Servicing Plans for Water Supply and Sewerage Services, Shoalhaven Water Supplement to the WSAA Water Supply and Sewer Code, and the Survey Plan Preparation and Work as Executed

Community

As well as providing water and sewer services across the region, Shoalhaven Water is also involved in other initiatives including:

  • Saving Water - provides information on saving water in and around your home

About Us

Over 96,000 people rely on Shoalhaven Water to maintain a clean, regular water supply and an efficient waste water service.

  • Our Systems & Operations - provides information on water and wastewater treatment plants, communication towers, and quality control
  • Water Quality Monitoring - provides detailed analysis undertaken in accordance with the Australian Water Drinking Guidelines
  • Major Projects - includes up-to-date information on all of the projects currently being undertaken including our award winning Reclaimed Water Management Scheme and the Porters Creek Dam Remediation Project
Contact us
For general enquiries regarding your water or sewerage service please contact our Customer Service Section:

Phone:  (02) 4429 3214
Email: water@shoalhaven.nsw.gov.au


Water for life
By using our water more efficiently, it means that we can save our drinking water for drinking.

Council is currently using sub surface irrigation at some sports fields in addition to harvesting storm water at four separate sporting fields across the Shoalhaven with more schemes planned in the future in order to use our water more efficiently.

Likewise, the NSW Government also has a number of initiatives to ensure our ongoing water supply. For more information on what the NSW Government is doing to conserve our water, please visit the Water For Life website (new window).