If the situation is life threatening, please call "000".

General enquiries - (02) 4429 3111

If you are unsure what to do, please call Council during office hours on (02) 4429 3111 and you will be put through to someone who will help you.

Common issues

Below are some common types of issues and links with more information.

Issue	Detail	Further information
Animal related	Dogs - barking, nuisance, stray, roaming, attacking	Complaints about animals
	Cats - nuisance, feral
	Livestock on public land
	Wildlife rescue	Phone 0418 427 214 or visit the Wildlife Rescue South Coast website (new window).
Emergencies		Emergency help contact information
Garbage	Domestic bins - repair, lost, replacement	Garbage collection
	Garbage collection - emergencies only	Call the contractor on (02) 4423 1711
Maintenance & graffiti reporting	Road issues - potholes etc	24 hours/day, 7 days/week.This is an automated system. (02) 4429 3506 During business hours Northern area: (02) 4429 3821 Bay & Basin area: (02) 4429 3400 Southern & Sussex Inlet area: (02) 4429 8902 Emergencies outside business hours (02) 4421 3100 Your request will be logged and a task number assigned with an officer assigned based on the location. For more complex issues, you may prefer to write to Council for the matter to be referred to the appropriate person for action. Refer to Contact us for the addressing details or use the online maintenance request form.
	Street signs missing, damaged
	Footpaths damaged
	Park maintenance
	Tree issues on roads or parks
	Drainage and flooding
	Kerb and guttering	Refer to the Ratepayer financing for kerb and gutter brochure (PDF 210kb) for details of financing this work in advance of Council’s normal kerb and gutter construction programme.
	Effluent pump-out emergencies	Call the contractor on (02) 4443 4535
Noise	Barking dogs	Complaints about animals
	Domestic air conditioners
	Licensed premises complaints	Call Department of Liquor, Gaming and Racing on (02) 9995 0300
	Motor/trail bikes on private property	Contact Council's Environmental Health Officers on (02) 4429 3601
	Swimming pools and spa pumps
Trees	Neighbours
	Trees on public land, footpath	Call Council's Tree Management Officer on (02) 4429 3208
Unauthorised or illegal activities	Abandoned vehicles	Abandoned or dumped vehicles are vehicles that are not registered
	Dangerous Driving	24 hours / day 7 days / week  (02) 4429 3651.  This is an automated system.  Dob in a Hoon (PDF 238 kb)
	Development without approval	Development can include the construction of buildings, earthworks, alterations to existing buildings or structure, extensions and tree removal or land clearing
	Dumping of rubbish
	Heavy vehicles	For parking and weight restricted roads
	Misuse or theft of Council's water supply
	Parking	For on-street parking and Council carparks
	Pollution	Contact NSW Office of Environment and Heritage 131 555 or Council's Environmental Health Officers on (02) 4429 3610
	Trail bikes
	Unauthorised camping	For unauthorised camping on Council land
	Vandalism to Council property	Foreshore degradation, trees, reserves, sports fields, playgrounds, buildings, plant and equipment