Our commitments to you

Code of conduct

Our standards of behaviour are described in detail in the Code of Conduct. The code is a legal document that all officials are obliged to understand and follow.

Customer service charter

Shoalhaven City Council delivers on its customer service charter and its commitment to excellence in services to the community

Privacy and personal information

We collect, store and protect a broad range of information, a significant amount of it is considered personal information.

Disability Inclusion Action Plan

The Disability Inclusion Action Plan is a four-year framework to highlight how Shoalhaven Council will continue to improve access, service, activities, employment, and information for people living with a disability, their families, and carers.

Equal Employment Opportunity Management Plan

Shoalhaven City Council is an Equal Opportunity Employer, and is committed to providing an inclusive workplace culture that values the diversity of our local community and one that is responsive to their needs.

Providing a child safe environment

Council is committed to providing a child safe environment where children feel safe and their voices are heard. We support the empowerment and participation of children within Council and the broader community.