opens in new tab or window
Skip to main content
English (Australia) Select this as your preferred language
  • English (Australia) Select this as your preferred language
Shoalhaven City Council - Home - Logo
  • Home
  • Services and requests (A-Z)
  • Home and property
    • My property
      • Rates and payments
      • Home improvements and renovations
      • Swimming pool and spa safety
      • Keeping animals
      • Garden waste
      • Trees
      • Barking dogs
      • Noisy neighbours
    • My neighbourhood
      • About my area
      • In Your Neighbourhood newsletter
      • Road works
      • Major projects
    • Recycling and waste
      • Find a waste depot
      • Your bins
      • Your recycling services
      • Your waste services
      • Recycling and waste depots
      • A-Z recycling and disposal guide
      • Education and tours
      • Behind the scenes - Facilities, projects and plans
    • Pets and animals
      • Lost a pet?
      • Keeping animals
      • Complaints about animals
      • Pet registration and microchipping
      • Responsible dog ownership
      • Dog off-leash and prohibited areas
      • Dogs declared as either dangerous, menacing or restricted
      • Barking dogs
      • Native animals
      • Feral pest reporting
      • Shoalhaven Animal Shelter
    • Water and sewage
      • Water supply
      • Sewerage services
      • On-site sewage management
      • Stormwater
    • Buying, selling and renting
      • Visit the Shoalhaven
      • Moving to the Shoalhaven
      • Population and dwellings
      • Buying and selling land
      • What land can I build on?
      • Short term rental accommodation
  • Community and culture
    • What's on
    • Arts and entertainment
      • Shoalhaven Regional Gallery
      • Shoalhaven Entertainment Centre
      • Public art
    • Libraries and learning
      • Nowra Library
      • Sanctuary Point Library
      • Milton Library
      • Ulladulla Library
      • Mobile Library
    • Sports and leisure
      • Parks and nature reserves
      • Sportsgrounds
      • Beaches
      • Slipways
      • Dog off-leash and prohibited areas
      • Functions and wedding ceremonies
      • Facilities available for hire
      • Holiday Haven
    • Heritage and history
    • Community facilities
      • Greenwell Point Tennis Court
    • Community support
      • Programs and initiatives
      • Grants and funding
      • Community transport
      • Specialised supports
      • Thrive Together
      • Beach wheelchairs
    • Community safety
      • Public health
      • Beach patrols
      • Graffiti management
      • Alcohol free zones
      • CCTV safety cameras
      • Shoalhaven Crime Prevention Plan
      • Road safety
    • Bereavement services
    • Awards won by Council
      • August 2024 - Excellence in Social & Community Infrastructure
      • June 2024 - Excellence in Innovative Leadership
      • December 2023 - Local Sustainability Award
      • October 2023 - Vision Award and Public Architecture Award
      • September 2023 - Bronze - Tiny Tourism Town
      • September 2023 - Cities Power Partnership awards
      • July 2023 - Sam Samra Award
      • June 2023 - Local Government Excellence Awards
      • June 2023 - Hunter Valley Training Company (HVTC) awards
      • May 2023 - Tiny and small town categories of the NSW Top Town Awards
      • December 2022 - Transitioning to a Circular Economy Award
      • April 2022 - Best tasting tap water in NSW/ACT
      • April 2022 - Environmental Enhancement Project
  • Development and business
    • Approvals and applications
      • Do I need approval?
      • Development applications
      • Duty building and duty planner enquiries
      • Development resources
      • Unauthorised development or works
      • Planning approvals for businesses
      • Roads and traffic management
      • Filming and photography in the Shoalhaven
      • Holding a street stall
      • Busking
    • Land use and zoning
      • Section 10.7 Certificates
      • Online mapping tools
      • Dwelling entitlement potential search
      • Bushfire prone land
      • Strategies for land use
      • Paper subdivisions
    • Building and construction
      • Heritage and conservation
      • Asbestos
      • Building waste
    • Building plans and guidelines
      • Local Environmental Plan (LEP)
      • Development Control Plan (DCP)
      • Shoalhaven Contributions Plan
      • Planning controls for HMAS Albatross
    • My business
      • Leases and licences register
      • Business registration and inspections
      • Commercial use of footpaths
      • Regulations for short term rental accommodation
      • Home-based business
      • Event support
      • Business events and conferences
      • Investing and relocating
      • Small business and commercial waste
    • Doing business with us
      • Tenders
      • Information for suppliers
    • Local business register
  • Environment and emergency
    • Disaster preparedness
      • We Know
      • Community information hubs
      • Emergency contacts
      • Live traffic updates
      • Winter health
      • Heatwaves
      • Bushfires
      • Storms and floods
      • Disaster Dashboard
      • Local Emergency Management Committee
    • Disaster recovery
      • Natural disaster reconstruction works
      • Bushfire Recovery Shoalhaven
    • Environmental hazards
      • Feral pests and weeds
      • Water pollution
      • Air pollution
    • Environmental sustainability
    • Native plants and animals
      • Natural area reserves
      • Native species list
      • Threatened flora
      • Threatened fauna
      • Endangered ecological communities
      • Shorebird recovery
      • Flying-foxes
    • Coast and waterways
      • Beachwatch
      • Water quality in the Shoalhaven
      • Coastal and estuary management
      • Entrance management
      • Dredging of waterways
      • Water pollution
  • News and feedback
    • News and media
      • News
      • Mayor's message
      • Media
      • Public notices
      • Newsletters
      • Social media
    • Feedback opportunities
      • Get Involved Shoalhaven
      • Documents on exhibition
      • Current community consultations
      • Petitions
    • Participation opportunities
      • Attending Council meetings
      • Community participation
      • Council Committees
      • Community Consultative Bodies (CCBs)
      • Volunteering
      • Bushcare
      • Parkcare
  • Council
    • Contact us
      • Report, request or provide feedback
      • Nowra City Administration Centre
      • Ulladulla Branch Office
      • Our teams
    • What guides us
      • Leadership
      • Policies and strategies
      • Our commitments to you
      • Plans for the future
    • Council meetings
      • About Council meetings
      • Upcoming meetings
      • Agendas and minutes
      • Request to speak at a meeting
      • Stream a Council meeting
      • Agendas and minutes (Prior to 2016)
    • Elections and voting
      • Candidates and polling locations
      • How Council elections work
      • Voting and enrolment
      • What ward am I in?
      • Becoming a Mayor or Councillor
      • Current Mayor and Councillors
    • Projects and works
      • Major projects
      • Road works
    • Publicly available information
      • Apply for access to Council documents
      • Documents on exhibition
      • Obtaining property owner information
      • Developments
      • Environment
      • Infrastructure
      • Finance
      • Organisation
      • Access printable forms
    • Reports
      • Shoalhaven 2032 progress reports
      • Annual report
      • Financial statements
      • State of the environment
      • Community satisfaction survey
    • Jobs and volunteering
      • Working with us
      • Current vacancies
      • How to apply
      • Our selection process
      • Work experience
      • Traineeships and apprenticeships
      • Volunteering
    • Fees and charges
    • Our websites
      • Shoalhaven Water
      • Shoalhaven Entertainment Centre
      • Shoalhaven Libraries
      • Shoalhaven Regional Gallery
      • Shoalhaven Swim | Sport | Fitness
      • Shoalhaven Tourism
      • Holiday Haven
      • Invest Shoalhaven
You Are Here : Home / Council/ What guides us / Our commitments to you / Customer service charter / Customer Service Charter

Customer Service Charter

Shoalhaven City Council delivers on its customer service charter and its commitment to excellence in services to the community

Share
  • Facebook
  • X
  • Email
  • Print
Back to top

Acknowledgement of Country

Walawaani (welcome),

Shoalhaven City Council recognises the First Peoples of the Shoalhaven and their ongoing connection to culture and country. We acknowledge Aboriginal people as the Traditional Owners, Custodians and Lore Keepers of the world’s oldest living culture and pay respects to their Elders past, present and emerging.
Walawaani njindiwan (safe journey to you all)

This acknowledgment includes Dhurga language. We recognise and understand that there are many diverse languages spoken within the Shoalhaven.

Connect and share

  • Contact Council
  • 1300 293 111
  • Subscribe to our newsletter
  • Like us on Facebook
  • View our Instagram
  • Watch our YouTube

Organisation

  • Services and requests (A-Z)
  • About my area
  • Home and property
  • Community and culture
  • Development and business
  • Environment and emergency
  • News and feedback
  • Council

Our websites

  • Shoalhaven Water
  • Shoalhaven Entertainment Centre
  • Shoalhaven Libraries
  • Shoalhaven Regional Gallery
  • Shoalhaven Swim Sport Fitness
  • Shoalhaven Bereavement
  • Shoalhaven Tourism
  • Holiday Haven
  • Invest Shoalhaven

Locations

Nowra City Administration Centre
36 Bridge Rd, Nowra NSW 2541 Australia

Ulladulla Branch Office
14 Deering St, Ulladulla NSW 2539 Australia

Disclaimer | Privacy | Copyright | Accessibility | Languages | Site map | Social Media Community Guidelines
© 2025 Shoalhaven City Council | Powered by Granicus