Customer service charter

Council is committed to customer service excellence in all its operations and dealings with Shoalhaven residents, visitors and stakeholders.

We embrace

providing effective and inclusive communication channels and processes

supporting our staff in delivering skilled and high-quality customer service

building trust with our community by maintaining our commitments and accountability to the community

We will

provide prompt, courteous, friendly and professional service always

listen carefully and identify customers’ needs

be efficient, consistent, and act in a professional manner

maintain confidentiality where required

be responsive and empathetic to assist in finding solutions

Please note: While we respect the rights of our customers to express their views, we will not tolerate abusive language, threatening or aggressive behaviour towards staff or other customers.

Customer Service Charter

Shoalhaven City Council delivers on its customer service charter and its commitment to excellence in services to the community

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