Coronavirus (COVID-19) - Community Information

Coronavirus (COVID-19) - Community Information

What we are doing to help keep our community safe and informed.

Council’s Response to COVID-19

In order to prioritise the health and wellbeing of residents and help slow the spread of COVID-19, Shoalhaven City Council have undertaken a number of measures to lessen the impact of COVID-19 on the Shoalhaven community.

Following Commonwealth and State Government advice, many Shoalhaven facilities and services have been temporarily ceased or restricted to help protect the community and staff. Find the latest information on Council service limitations here.

Council would like to remind residents to observe NSW health guidelines on handwashing and personal hygiene practices. Find further instructions here.

Stage One Restrictions Ease

Shoalhaven City Council is currently reviewing plans of how and when Council will roll out changes to services and facilities, following the Premier’s announcement to ease some of the current COVID-19 restrictions.

Our considerations include the practical application of any updated NSW Public Health Orders, and focus on ensuring the health, safety and wellbeing of our staff and community.

Council is currently waiting to receive formal notification from the Office of Local Government that the Public Health Order to close playgrounds pools and other facilities has been lifted, until this time Shoalhaven City Council will not be re-opening any facilities. We will share details of any changes when they occur on our website and through social media. Council does have plans in place for the staged reopening of certain facilities once that Public Health Order has been lifted.

We thank everyone for continuing to work together to protect the vulnerable in our community at this challenging time, and for the communities understanding that the easing of restrictions will take some time.

Help Stop The Spread

Latest News Updates

Library Services Currently Available
Shoalhaven Libraries will undertake a three stage re-opening process, in line with Federal Government public health restrictions.  Stage 1 Stage 1 will commence on Monday 1st June, with Shoalhaven Libraries reopening at redu...
Council Services and Facilities impacted by COVID - 19
Updated as of Wednesday 27th May 2020   Shoalhaven City Council has closed all in-person customer services to slow the spread of COVID-19 throughout the Shoalhaven. The move follows Federal Gove...
Volunteering Opportunities During COVID-19
In response to the current health crisis, and the desire of many to help their community safely in this environment, The Centre for Volunteering has launched a new platform to enable emergency volunteering to happen more easily at a local l...
Reopening Advice for Food Business Operators
The NSW Government recently advised a number of non-essential business restrictions will be eased from Friday 15 May 2020. This includes allowing food businesses such as cafes restaurants pubs and clubs to recommence modified operations, al...
Community Connection Cards Available Online
Shoalhaven City Council is reminding residents of the importance of staying connected to our community during difficult times. The community connection card can be used to offer help to those who may need support in our community or to spre...

How to Contact Us

To protect our community, we’ve closed all in person customer services until further notice.

Many services are still available online and via phone. Pay a billreport a problem or find out more information on our website, alternatively you can call our customer service team by phone 4429 3111 or email

For the latest information, continue to monitor this page and follow us on Facebook for regular updates and advice.

We thank you for your understanding and cooperation.

Where to Find Out More

You can also find information on COVID-19 on the below links:

NSW Health

COVIDSafe app

COVID-19 Latest Advice and Resources - Shoalhaven

Coronavirus (COVID-19) Resources

Home Isolation Guidance for Suspected Cases

Slowing the Spread of COVID-19

Find the Facts

Identifying the Symptoms

For further information, call the Coronavirus Health Information Line on 1800 020 080. The line operates 24 hours a day, seven days a week.

Mental Health and Wellbeing

Safe Work Australia COVID-19 Information for Workplaces

National COVID-19 Safe Workplace Principles

Risk Assessment Considerations

Risk Assessment Template

Workplace Physical Distancing, Cleaning, Health, Hygiene and Facilities

Cleaning & Disinfecting your Workplace

Signage & Posters

COVID-19 Resource Kit

COVID-19 Information for Workplaces

Hand Sanitizer

Flagstaff's hand sanitizer refill station where 5, 10, 15, or 20 litre containers can be refilled for $11.00 per litre (GST inclusive).

The following prefilled bottles can also be purchased:

  • 750ml trigger bottles -  $14.85 (GST inclusive)
  • 20lt Tubs, with dispenser tap - $249.92 (GST inclusive).

Important Links

Meetings & Agendas

View all agendas and minutes for Council and Committee meetings.
Agendas & Minutes

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