Council Services and Facilities impacted by COVID - 19 > Shoalhaven City Council

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Council Services and Facilities impacted by COVID - 19


Shoalhaven City Council will be closing all in person customer services to slow the spread of COVID-19 throughout the Shoalhaven, following the Federal Government’s announcement until further notice. 


Council continues to deliver essential services such as waste and recycling collections, as well as the cleaning of public amenities. Plans will be in place to manage this situation as it changes, as per advice from NSW Heatlh. 


It is important in times like this that the Shoalhaven comes together as a community and adheres to Health Advice, to ensure we slow the spread of COVID-19. 


The second stage of closures will take effect from close of business Wednesday, 25 March 2020. These services include:   


Swim, Sport and Fitness Facilities


All Shoalhaven Swim, Sport and Fitness Facilities will be closed from 5pm on Wednesday 25th March. This also includes sea pools, Village pools and gyms.  The Splash Cafe at Nowra Aquatic Park is still operational for Takeaway only.


Shoalhaven Libraries 


A number of changes in service will enable customers to still access library services, some of these include Click and Collect, Phone Service and Home Library Service. 


Nowra and Ulladulla Customer Service

All customer service interactions will be taken online and over the phone only.  Please see some of our online services below or call 4429 3111.


Shoalhaven Animal Shelter

The Animal Shelter is considered an essential service and the animals continue to receive the highest level of care from our dedicated staff.  All of our animals are fed and exercised daily.  There are, however, strict social distancing guidelines and both staff and visitors need to adhere to these. 

Where animals are presented to the shelter, owners will be able to reclaim them.  Payments now need to be made over the phone and animals can be picked up from our overnight kennels.  This will minimise contact with our staff.

We will still continue to share our animals available for adoption in our “ virtual shelter” via video.  For those who have already paid deposits on dogs and cats, you will still be able to pick them up. All other adoptions are to be made through appointment only. 

Staff are available to answer your calls and questions 44293410.


Waste Services
All Waste Services Buyback Centres are closed and the Green & Bulky Waste Collection Service has ceased

Due to heightened restrictions and staff availability, the following Recycling and Waste depots have been closed until further notice.

  • Kioloa
  • Lake Conjola
  • Bendalong
  • Sussex Inlet
  • Callala
  • Berry
  • Kangaroo Valley

Our remaining depots, West Nowra, Huskisson and Ulladulla are still open.

Click here for current depot closures and availability.

The Shoalhaven Entertainment Centre 

Is closed to the public. The Encore Café is still open for take away orders only.   

The Visitor Information Centre- Nowra/ Ulladulla

The Visitor Information Centre at Nowra and Ulladulla is now closed to the public, but enquires can still be made via phone on 44210778, with visitor information also available online.   

The Ulladulla Civic Centre 

Will be restricting the use of their meeting rooms. The Recovery Centre will continue to be open to the public as it is deemed an essential gathering. The Recovery Centre will adhere to all social distancing measures implemented by the Federal Health Department within an enclosed space where the 1 person per 4 square metre rule applies are now restricted. The Ulladulla Civic Centre’s The Café is still operating but is restricted to providing a takeaway service only. 

Shoalhaven Regional Gallery & Arts Centre 

The Shoalhaven Regional Gallery & Arts Centre Gallery will remain closed as scheduled for the installation of the environmental / climate control system until 7 June 2020. Further to this the Gallery will be restricting the use of their meeting rooms, a further review will occur as the situation changes.  

Community Buildings

Council’s public community buildings will temporarily be unavailable for hire, as Council adheres to the Federal Health Department’s regulations. This includes buildings at showgrounds, sporting facilites, public halls and community centres. The open space around them is accessible for casual use, with adherence to government hygiene and social distancing directives.

Camping grounds

The camping grounds at the Berry, Nowra and Milton Showgrounds are closed to leisure visitors until further notice. Camping is only permitted for people who would otherwise be without a permanent residence.

Public Skate Parks, Playgrounds and Gyms

All public playgrounds, courts, outdoor gyms and skate parks are currently closed through-out the region. These facilities will be closed until further notice, following the Federal Government's restrictions to slow the spread of COVID-19.

Online Services

Residents are being encouraged to utilise Council’s online and phone services, which allows them to report a missed bin collection (1800 441 341)lodge and track Development Applicationspay bills online (rates – water), view property details, download dog attack witness reportregister your petreport illegal tree removal to Rangers (4429 3433), Application for Certificate of Compliance for Swimming Pools, current and upcoming road works or read an E-Book with further options available, see Shoalhaven Libraries Website and Social Media

Where can I find more information?  

You can also find information on COVID-19 on the below links:  

·        NSW Government -  

·        SafeWork NSW -  

·        Federal Department of Health -  

·        World Health Organisation -  

For further information, call the Coronavirus Health Information Line on  

1800 020 080. The line operates 24 hours a day, seven days a week.   


Posted in: Alerts, COVID-19
  • Council Services and Facilities impacted by COVID - 19

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