Cancel a bin collection service

Important information

  • making a change to a waste or recycling service will result in an increase or decrease to the yearly rate charges for the property - check bin sizes and costs here
  • for vacant land or residential properties located in an urban area, a waste charge may continue to apply after cancellation

Please note: Changes to waste and recycling services may only be made by the owner, strata manager or managing agent of the property.

Steps to cancel

Before you start

Check if you are eligible

You must be the property owner, strata manager or managing property agent in order to be eligible to complete this request.

If you are not eligible, you will need to request that the property owner, strata manager or managing property agent completes the request instead.

How to cancel

Complete the online form

The link below will take you to our online request management service.

Please note: Make sure you leave the 'Do you wish to be notified about this request?' box ticked, and select whether you prefer Email or SMS, so that we can contact you with important instructions about your bin request (e.g. pickup or delivery day).

Cancel online

What happens next

Step 1.You will receive a confirmation email about your submission

Make sure you check your spam folder if it doesn't appear in your inbox.

Step 2.We will action your request

Once a cancellation request is submitted, we will arrange for Veolia (Council's contractor) to collect the bins within five (5) working days. We will contact you via your chosen contact method with important instructions about your bin request (e.g. pickup day).

Step 3.We will send you an amended rates notice

After your service request has been completed, an amended rates notice will be sent to the property owner with the new rate instalments.

Need help?

Need help? Contact us today

Call the Waste Services Team on 1300 293 111, email us at wasteadmin@shoalhaven.nsw.gov.au or visit your closest administration centre.

Nowra Administration Centre
Opening hours: Monday to Friday, 8:30am to 5:00pm
36 Bridge Road, Nowra NSW 2541

Ulladulla Branch Office
Opening hours: Monday to Friday, 9:00am to 5:00pm
14 Deering Street, Ulladulla NSW 2539

Related Information

Back to top