Change bin size

Step 1.Check if you are eligible

You must be the property owner, strata manager or managing property agent in order to be eligible to complete this request.

If you are not eligible, you will need to request that the property owner, strata manager or managing property agent completes the request instead.

Step 2.Make a note of the bins you currently have

You will need to know the colour, size and total number of bins you currently have at your property.

Check our page on bin sizes and costs for help on identifying which bin sizes you have.

Step 1.Contact the Waste Services team

Call the Waste Services team on 1300 293 111 or complete the form below to notify the team of your request.

The link below will take you to our online request management service.

Please note: Make sure you leave the 'Do you wish to be notified about this request?' box ticked, and select whether you prefer Email or SMS, so that we can contact you with important instructions about your bin request (e.g. pickup or delivery day).

Request online

Step 2.Arrange for payment with the Waste Services team

If you chose to call Waste Services directly, the team will confirm that you are the property owner and arrange for the payment of the administration fee.

If you completed the form above, the Waste Services team will call you to arrange for payment of the administration fee.

Step 3.Pay the upfront fee

There is an administration fee of $44 payable upfront for all bin upsize service requests. 

Step 1.You will receive a confirmation email about your submission

Make sure you check your spam folder if it doesn't appear in your inbox.

Step 2.We will action your request

Once a bin size is chosen, we will arrange for Veolia (Council's contractor) to deliver the bins within five (5) working days. We will contact you via your chosen contact method with important instructions about your bin request (e.g. pickup or delivery day).

If you have chosen to upsize your bin, we will contact you to arrange payment of the administration fee before delivery.

Step 3.We will send you an amended rates notice

After your service request has been completed, the charge will appear on the property rates notice and an amended rates notice will be sent to the property owner with the new rate instalments.