Register for direct debit

Direct debit arrangements are for a specified amount to be debited and can be either weekly, fortnightly, or 4-weekly payments.

Deductions are processed on the following days (or next business day if a public holiday):

  • Debtor account on Wednesday
  • Rates account on Thursday
  • Water account on Friday

Alternatively, a direct debit can be arranged for the instalment due date for the full amount due.

Important information

  • credit card payments are not accepted
  • by submitting this request you authorise Shoalhaven City Council (ID 115266) to arrange for regular debits or charges to be debited through the bulk electronic clearing system from the account identified in this request
  • to avoid dishonoured payments and fees, please ensure funds are available

How to request

Please note: Separate requests are required for each account type and account/property.

Before you start

Step 1.Check that your bank details are up-to-date

Make sure all your bank account details are up to date and accurate when you complete a rates direct debit request form.

Step 2.Review the service agreement

Please take the time to review Shoalhaven City Council's Direct Debit Request Service Agreement.

Step 3.Locate your account reference number

To proceed with this request, you will need to refer to your notice to locate your account reference number.

Each type of account has a unique 8 digit reference number and must be provided to ensure your request is allocated correctly.

  • Rates (top right-hand corner) and each property has a unique number beginning with a 5
  • Water (bottom right-hand corner) and each property has a unique number beginning with a 6
  • Debtor Invoice (bottom left-hand corner) and each account has a unique number beginning with a 3

How to request

Complete the online form

The link below will take you to our request management platform.

Request online

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