Accounts, concessions and rebates Request a service on your rates or water account. Including payment arrangements, direct debit, rainwater tank rebate, and meter readings
All services and requests Can't find what you're looking for in the list? Search through a list of all available issue and service types here
Bin changes, repairs or missed service Request changes to a service, change bin size, order a new bin, report a missing or stolen bin, or request a replacement waste voucher
Compliment, complaint or feedback Pay a compliment, voice an issue or provide feedback to our customer experience team
Parking and vehicle complaint Report an unattended (abandoned) vehicle, boat, trailer or caravan or illegally parked vehicles on public land, reserves or beaches
Pets and animals Report animal welfare concerns, stray animals, livestock on public land, excessive barking, dog attacks or deceased animals
Property, compliance and trees Request a service related to stormwater management or commercial fire safety requirements, report swimming pool compliance and development concerns, and submit general or non-urgent requests relating to tree planting, maintenance or removal
Public facility maintenance Request general or non-urgent maintenance to public amenities, jettys, buildings, parks or playgrounds
Public health and environmental safety Report noise, air, land and water pollution, erosion, graffiti, vandalism, illegal camping and short-term accommodation (e.g. AirBnB) complaints
Report illegal dumping Report illegally dumped household items, tyres, green (garden) waste, or construction waste through the RID online portal
Traffic, roads and works Request general or non-urgent maintenance of roads, carparks, signage, footpaths, cycleways, fire trails and beach access pathways
Water supply and sewer services Report issues with water supply or water quality, request meter maintenance and repairs, or report sewer odour, blockages or pressure system faults